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Course description

Having worked across the globe for many years with manufacturers like Jaguar/Land Rover, Porsche, Audi and many more we’ve seen how the customer service and experience side in dealerships and independents has changed over the years. This course is designed to upskill your front of house team to deal with all types of customers, keep them returning and recommending you to others. The courses will also provide delegates with the ability to look at the work area with a fresh set of eyes and spot opportunities to enhance the look and feel of the business and the improve the daily interactions with the most important people, your loyal and new customers. The course is also designed to help your front of house team with the opportunity to explore and practice key communication skills involved in delivering Exceptional Customer Service. It will provide delegates with an opportunity to assess personal brands as a way to boost business and customer loyalty. They will be aware of the elements they currently do well and which need further development. As we know every garage up and down the country gets calls from customers on a daily basis, handling these calls correctly will help increase business. Importantly the course will provide delegates with the confidence to ask for the business in the right way and the ability to look for those incremental sales which in turn will increase the overall profitability of the business. This course is in no way designed to turn your people in to “the wolf of wall street” it’s designed to add confidence and have your team add increased value to your business. The final part of this first element is aimed on focusing the group’s attention towards potential business opportunities that can arise as a result of Exceptional Customer Service. We ask delegates to put their business heads on and see what opportunities are available to us to both help our customers and build our businesses.

Course goals and objectives

* Where does exceptional customer service start? * Do you have customers you deserve? * What does your garage say about you? * Using Customer info to build future sales opportunities * Customer facing telephone skills * Understanding your competition

Course certificate description

e-Certificate available when course is showing in completed courses

Skill relevance
Other information
This course is held in: English
Course level: 1
Expected course duration: 1 Days

Tue 05 Apr 2022 - Tue 05 Apr 2022

We have 10 Seats left
Total seats
15
Participants
5
Waiting list
0
  • Booking opens
    2021-10-05 00:00 - 2022-04-05 00:00
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Course program
2022-04-05 Tue

Brighton - KIS Autocentre - UK Kis Autocentres ltd UNIT B8-B11 ENTERPRISE ESTATE Crowhurst Rd Brighton BN1 8AF [no parking onsite]

  • 09:00 - 17:00 Held by Eugene O’Connell
This course is held at 1 Venues

KIS Autocentres

Your teacher welcomes you!

Eugene O’Connell

Eugene.OConnell@T10automotive.com

+94Eugene.OConnell@T10a

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