Course description
Ensure a seamless and exceptional customer experience from the moment they contact your garage business. This comprehensive two-day course combines the elements of customer experience and customer management to empower your front of house team with the skills and strategies needed to keep customers returning and recommending your services.
Background: Customer service plays a vital role in retaining customers and growing your business. This course focuses on maximizing customers' experiences through excellent customer service behaviours and identifying opportunities to enhance your business's overall look, feel, and daily interactions with customers.
Course goals and objectives
Course Objectives:
- Delivering Exceptional Customer Service: Explore key communication skills and techniques to provide outstanding customer service, boost customer loyalty, and assess personal branding to add value to your business.
- Handling Customer Interactions: Develop the confidence to handle customer calls effectively, ask for business in the right way, and identify incremental sales opportunities to increase profitability without compromising ethical practices.
- Identifying Business Opportunities: Encourage delegates to think strategically and identify potential business opportunities arising from exceptional customer service, allowing for customer satisfaction and business growth.
- Maximizing the Customer Journey: Understand the various stages of the customer journey, from initial interest to repeat purchases and recommendations. Acquire the skills required to deliver great service at each stage and create customers for life.
Course certificate description
e-Certificate available when course is showing in completed courses
Skill relevance
Other information
| This course is held in: | English |
| Course level: | 1 |
| Expected course duration: | 1 Days |
Wed 04 May 2022 - Wed 04 May 2022
We have 0 Seats left
Total seats
10Participants
13Waiting list
0-
Booking opens
2021-09-21 06:00 - 2022-05-04 00:00 -
Cancellation / No Attendance Policy
This course may be cancelled free of charge until 2022-04-20 09:00. If you cancel after this date or no show for a training course you will be billed an admin fee which will be a % of the listed price of the course. The % for this course is 60.00%. - Login
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Course program
2022-05-04 Wed
Holiday Inn Doncaster A1 – Junction 36 High Road, Warmsworth, Doncaster, UK
- 09:00 - 17:00 Held by Business Trainer 1
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