Skilloverview

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Course description

Course overview:

Want to deliver outstanding customer service?
Want your front of house team to create an amazing first impression?
Want more positive reviews to boost your garage business?

Many independent garage businesses deliver excellent repair and testing services, but this isn’t reflected in the wider customer experience. This course is designed to elevate your customer service levels across your team, helping you deliver a high-quality service that keeps customers coming back.

Course format:

This course is delivered entirely online. You will attend 3x online workshops (1 per week) and complete self-study materials, at your own pace and time, between workshops.

You will receive full details on enrolment.

Course agenda:

Welcome
Explore how the course works and start by introducing yourself to the rest of the group prior to the first live workshop.

Week 1: Customer Excellence Essentials
Dive into what makes exceptional customer service.

You’ll learn about the fundamentals of engaging positively with customers, understanding their needs, and making a great first impression.

1 hour live workshop + 2-3 hours self-study

Week 2: Enhancing Your Customer Experience
Learn the techniques to manage customer interactions effectively, from addressing complaints to ensuring every customer leaves satisfied.

This week focuses on practical tools and strategies to elevate your customer service.

1 hour live workshop + 2-3 hours self-study

Wrap-Up
You’ll join the third and final live workshop to consolidate everything you’ve learned and kickstart your action plan.

1 hour live workshop

Course goals and objectives

Course outcome:

This customer excellence course will help you:

Master Customer Service Fundamentals - Understand the essentials of top-notch customer service specific to the garage industry.

Enhance Customer Interactions - Develop skills to communicate effectively, handle complaints gracefully, and exceed customer expectations.

Implement Effective Service Systems - Learn how to gather and use customer feedback to continuously improve your service quality.

Drive Customer Loyalty - Discover strategies to build lasting relationships that turn one-time visitors into loyal customers.

Course certificate description

Andy Savva

Skill relevance

10.The Garage Inspector

Other information

This course is held in:	English
Course level:	Essential
Expected course duration:	3 Hours

Thu 10 Oct 2024 - Thu 24 Oct 2024

We have 13 Seats left

Total seats

Participants

Waiting list

Booking opens
2023-10-17 00:00 - 2024-10-10 00:00
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2024-09-26 12:00. Please note that cancellations after such date will be charged 75%.
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