Skilloverview

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Course description

● Want to deliver outstanding customer service?

● Want your front of house team to create an amazing first impression?

● Want more positive reviews to boost your garage business?

Many independent garage businesses deliver excellent repair and testing services, but this isn’t reflected in the wider customer experience. This course is designed to elevate your customer service levels across your team, helping you deliver a high-quality service that keeps customers coming back.

This is an on-demand online course with the option to attend a live online video workshop with Andy Savva.

This course will help you:

Master Customer Service Fundamentals - Understand the essentials of top-notch customer service specific to the garage industry.

Enhance Customer Interactions - Develop skills to communicate effectively, handle complaints gracefully, and exceed customer expectations.

Implement Effective Service Systems - Learn how to gather and use customer feedback to continuously improve your service quality.

Drive Customer Loyalty - Discover strategies to build lasting relationships that turn one-time visitors into loyal customers.

Course goals and objectives

Welcome

Introduce yourself to other participants taking the course and explore how the course works.

Customer Excellence Essentials

Dive into what makes exceptional customer service.

You’ll learn about the fundamentals of engaging positively with customers, understanding their needs, and making a great first impression.

Enhancing Your Customer Experience

Learn the techniques to manage customer interactions effectively, from addressing complaints to ensuring every customer leaves satisfied.

This section focuses on practical tools and strategies to elevate your customer service.

Wrap-up

Consolidate everything you’ve learned and kick-start your action plan.

You’ll also receive regular emails to keep you on track and ensure you continue to drive your garage’s success.

Join the optional live online workshop with dates once a quarter.

Course certificate description

Andy Savva

Skill relevance

10.The Garage Inspector

Other information

This course is held in:	English
Course level:	Essential
Expected course duration:	6 Hours

Thu 10 Oct 2024 - Thu 24 Oct 2024

We have 13 Seats left

Total seats

Participants

Waiting list

Booking opens
2023-10-17 00:00 - 2024-10-10 00:00
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2024-09-26 12:00. Please note that cancellations after such date will be charged 75%.
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