Course description
- Perception of customer excellence
- People buy people
- Measuring customer service
- The customer service journey
- The importance and effectives of positive body language
- Customer care on the phone
- Build your customer brand, fill gaps in service and develop methods of creating a great customer experience
- Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place
- Explore service reception best practices
Please Note:
Booking Via Membership:
Only 1 day of Andy Savva courses are available through a Gold Membership Package and 2 days are available through a Platinum Package.
If you are trying to book attendance and wish to use your membership allowance, please contact us on info@lkqacademy.co.uk
Booking Via Payment:
If you are booking single days then you will be invoiced at the price shown above, if you are booking all 4 days, please book each individual day and you will be invoiced and charged a discounted price of £1624+VAT
Course goals and objectives
Course certificate description
Skill relevance
Other information
| This course is held in: | English |
| Course level: | Professional |
| Expected course duration: | 1 Days |
Fri 23 May 2025 - Fri 23 May 2025
We have 20 Seats left
Total seats
20Participants
0Waiting list
0-
Booking opens
2024-12-01 00:00 - 2025-05-16 16:00 -
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2025-05-09 09:00. Please note that cancellations after such date will be charged 75%. - Login
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Course program
2025-05-23 Fri
The Garage Inspector - Mercure Box Hill - Dorking - UK Mercure Box Hill Burford Bridge Hotel At the Foot of Box Hill Box Hill Dorking RH5 6BX
- 09:00 - 17:00 Held by Andy Savva PgDip CAE EngTech FIMI
Your teacher welcomes you!
Other course dates
Mar 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-03-14 09:00 Fri | 2025-03-14 17:00 Fri |
The Garage Inspector - Pierre Country Club - Chepstow - UK Delta Hotels St. Pierre Country Club St Pierre Park Chepstow NP16 6YA |
EN | 20 | Book |
Apr 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-04-04 09:00 Fri | 2025-04-04 17:00 Fri |
The Garage Inspector - Midlands Park Hotel - Portlaoise - ROI Midlands Park Hotel , Jessop St, Maryborough, Portlaoise, Co. Laois, R32 KV20, Ireland |
EN | 20 | Book |
May 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-05-16 09:00 Fri | 2025-05-16 17:00 Fri |
The Garage Inspector - Eastwood Hall - Nottingham - UK Eastwood Hall, Mansfield Rd, Eastwood, Nottingham NG16 3SS, UK |
EN | 20 | Book |
Jun 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-06-20 09:00 Fri | 2025-06-20 17:00 Fri |
The Garage Inspector - Shrigley Hall Hotel - Macclesfield - UK Shrigley Hall Hotel , Cheshire, Macclesfield SK10 5SB, UK |
EN | 20 | Book |
| 2025-06-27 09:00 Fri | 2025-06-27 17:00 Fri |
The Garage Inspector - Dalmahoy Hotel Country Club - Edinburgh - UK Dalmahoy Hotel Country Club, Edinburgh, Kirknewton EH27 8EB, UK |
EN | 20 | Book |
Jul 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-07-11 09:00 Fri | 2025-07-11 17:00 Fri |
The Garage Inspector - Devon Hotel - Exeter - UK The Devon Hotel, Old Matford Ln, Exeter EX2 8XU, UK |
EN | 20 | Book |