Course description
- Perception of customer excellence
- People buy people
- Measuring customer service
- The customer service journey
- The importance and effectives of positive body language
- Customer care on the phone
- Build your customer brand, fill gaps in service and develop methods of creating a great customer experience
- Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place
- Explore service reception best practices
Please Note:
Booking Via Membership:
Only 1 day of Andy Savva courses are available through a Gold Membership Package and 2 days are available through a Platinum Package.
If you are trying to book attendance and wish to use your membership allowance, please contact us on info@lkqacademy.co.uk
Booking Via Payment
If you are booking single days then you will be invoiced at the price shown above, if you are booking all 4 days, please book each individual day.The cost when booking all 4 days is discounted to £1624 + VAT (excluding Ireland – no VAT).
Course goals and objectives
Course certificate description
Skill relevance
Other information
| This course is held in: | English |
| Course level: | Professional |
| Expected course duration: | 1 Days |
Fri 23 Oct 2026 - Fri 23 Oct 2026
We have 14 Seats left
Total seats
14Participants
0Waiting list
0-
Booking opens
2025-09-24 00:00 - 2026-10-16 16:00 -
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2026-09-23 08:30. Please note that cancellations after such date will be charged 100%. - Login
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Course program
2026-10-23 Fri
The Garage Inspector - Mercure Box Hill - Dorking - UK Mercure Box Hill Burford Bridge Hotel At the Foot of Box Hill Box Hill Dorking RH5 6BX
- 08:30 - 17:00 Held by Andy Savva PgDip CAE EngTech FIMI
Your teacher welcomes you!
Andy Savva PgDip CAE EngTech FIMI
andy@thegarageinspector.com
+447884008811
Other course dates
Nov 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-11-28 08:30 Fri | 2025-11-28 17:00 Fri |
The Garage Inspector - Pierre Country Club - Chepstow - UK Delta Hotels St. Pierre Country Club St Pierre Park Chepstow NP16 6YA |
EN | 14 | Book |
Mar 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-03-13 08:30 Fri | 2026-03-13 17:00 Fri |
The Garage Inspector - Sedgebrook Hall - Northampton - UK Sedgebrook Hall, Pitsford Road, Chapel Brampton, Northampton NN6 8BD, UK |
EN | 13 | Book |
| 2026-03-27 08:30 Fri | 2026-03-27 17:00 Fri |
The Garage Inspector - Eastwood Hall - Nottingham - UK Eastwood Hall, Mansfield Rd, Eastwood, Nottingham NG16 3SS, UK |
EN | 12 | Book |
Jun 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-06-19 08:30 Fri | 2026-06-19 17:00 Fri |
The Garage Inspector - Shrigley Hall Hotel - Macclesfield - UK Shrigley Hall Hotel , Cheshire, Macclesfield SK10 5SB, UK |
EN | 14 | Book |
Sep 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-09-25 08:30 Fri | 2026-09-25 17:00 Fri |
The Garage Inspector - Pierre Country Club - Chepstow - UK Delta Hotels St. Pierre Country Club St Pierre Park Chepstow NP16 6YA |
EN | 14 | Book |
Oct 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-10-09 08:30 Fri | 2026-10-09 17:00 Fri |
The Garage Inspector - Marriot Newcastle Gateshead Hotel - Newcastle - UK Delta Hotels Newcastle Gateshead, Marconi Way, Metrocentre, Newcastle upon Tyne NE11 9XF, UK |
EN | 14 | Book |
Nov 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-11-06 08:30 Fri | 2026-11-06 17:00 Fri |
The Garage Inspector - Yarnfield Park Conference Centre - UK Yarnfield Park Training & Conference Centre Yarnfield Park Yarnfield Stone ST15 0NL |
EN | 14 | Book |
| 2026-11-20 08:30 Fri | 2026-11-20 17:00 Fri |
The Garage Inspector - Milton Hill House - UK Milton Hill House, Milton Hill, Мilton Hill, Steventon, Abingdon OX13 6AF, UK |
EN | 14 | Book |