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Course description

First class customer care has long been acknowledged as vital to business reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business. While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of knowledge and skills. This course has been specifically designed to address the customer care skills requirements for garage staff. It also meets the requirements for technicians wishing to complete the Bosch Diagnostic Technician and Master Technician programs. COURSE CONTENT: • Why customer service is important • Understanding your customer needs • Common problems and complaints • How to deliver outstanding customer service • Finding out what your customers think • Case studies and practical exercises

Course goals and objectives

On completion of CS 1, delegates will be able to: • Identify the key skills required in providing excellent customer service. • Compare the application of good and bad customer service using case studies and group activities. • Utilise the principles of best practice in customer care and apply defined improvements to benefit the business and working environment.

Other information
This course is held in: English
Course level: 1
Expected course duration: 0 Hrs.

Mon 24 Jun 2019 - Mon 24 Jun 2019

We have 10 Seats left
Total seats
10
Participants
0
Waiting list
0
  • Booking opens
    2019-04-01 00:01 - 2019-06-20 16:00
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Course program
2019-06-24 Mon

Denham [Bosch Service Training Centre] Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ

  • 09:00 - 17:00 Held by Bosch Trainer 1
This course is held at 1 Venues

Your teacher welcomes you!

Bosch Trainer 1

BoschTraining1@autoeducationacademy.com

+440123456789

Other course dates
Aug 2019
Course starts Course ends Location address Language Seats left
2019-08-19 09:00 Mon 2019-08-19 17:00 Mon Denham [Bosch Service Training Centre]
Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ
EN 10 Book
Oct 2019
Course starts Course ends Location address Language Seats left
2019-10-21 09:00 Mon 2019-10-21 17:00 Mon Denham [Bosch Service Training Centre]
Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ
EN 10 Book