4.7/5 (6/19 Participants responded)
Course description

First class customer care has long been acknowledged as vital to business reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business. While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of knowledge and skills. This course has been specifically designed to address the customer care skills requirements for garage staff. It also meets the requirements for technicians wishing to complete the Bosch Diagnostic Technician and Master Technician programs. COURSE CONTENT: • Why customer service is important • Understanding your customer needs • Common problems and complaints • How to deliver outstanding customer service • Finding out what your customers think • Case studies and practical exercises

Course goals and objectives

On completion of CS 1, delegates will be able to: • Identify the key skills required in providing excellent customer service. • Compare the application of good and bad customer service using case studies and group activities. • Utilise the principles of best practice in customer care and apply defined improvements to benefit the business and working environment.

Course certificate description

Other information
This course is held in: English
Course level: 1
Expected course duration: 1 Days

Wed 13 Nov 2019 - Wed 13 Nov 2019

We have 3 Seats left
Total seats
3
Participants
0
Waiting list
0
  • Booking opens
    2019-07-01 00:01 - 2019-11-08 16:00
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Course program
2019-11-13 Wed

Doncaster - Bosch Alliance and Suzuki Training Centre - UK Doncaster DN2 4LT, UK

  • 09:00 - 17:00 Held by Grzegorz Kurek
Your teacher welcomes you!

Grzegorz Kurek

gregoglk@gmail.com

+3530877860626

Other course dates
May 2024
Course starts Course ends Location address Language Seats left
2024-05-21 09:00 Tue 2024-05-21 17:00 Tue Denham - Bosch Service Training Centre - UK
Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ
EN -7 Book
Aug 2024
Course starts Course ends Location address Language Seats left
2024-08-15 09:00 Thu 2024-08-15 17:00 Thu Doncaster - Bosch Alliance and Suzuki Training Centre - UK
Doncaster DN2 4LT, UK
EN -4 Book
Oct 2024
Course starts Course ends Location address Language Seats left
2024-10-01 09:00 Tue 2024-10-01 17:00 Tue Motherwell - Bosch Service Training Base - UK
Woodside, Holytown, Motherwell ML1 4XL, UK
EN -3 Book
Dec 2024
Course starts Course ends Location address Language Seats left
2024-12-02 09:00 Mon 2024-12-02 17:00 Mon Denham - Bosch Service Training Centre - UK
Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ
EN -4 Book