4.7/5 (3/11 Participants responded)
Course description

First class customer care has long been acknowledged as vital to business reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business. While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of knowledge and skills. This course has been specifically designed to address the customer care skills requirements for garage staff. It also meets the requirements for technicians wishing to complete the Bosch Diagnostic Technician and Master Technician programs. COURSE CONTENT: • Why customer service is important • Understanding your customer needs • Common problems and complaints • How to deliver outstanding customer service • Finding out what your customers think • Case studies and practical exercises

Course goals and objectives

On completion of CS 1, delegates will be able to: • Identify the key skills required in providing excellent customer service. • Compare the application of good and bad customer service using case studies and group activities. • Utilise the principles of best practice in customer care and apply defined improvements to benefit the business and working environment.

Course certificate description

First class customer care has long been acknowledged as vital to business reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business. While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of knowledge and skills. This course has been specifically designed to address the customer care skills requirements for garage staff. It also meets the requirements for technicians wishing to complete the Bosch Diagnostic Technician and Master Technician programs. COURSE CONTENT: • Why customer service is important • Understanding your customer needs • Common problems and complaints • How to deliver outstanding customer service • Finding out what your customers think • Case studies and practical exercises

Other information
This course is held in: English
Course level: 1
Expected course duration: 0 Hrs.

Wed 04 Dec 2019 - Wed 04 Dec 2019

We have 2 Seats left
Total seats
10
Participants
8
Waiting list
0
  • Booking opens
    2019-10-01 00:01 - 2019-11-29 16:00
  • Login
Course program
2019-12-04 Wed

Avonmouth Euro Car Parts, Avonmouth Fifth Way Bristol BS11 8DT

  • 09:00 - 17:00 Held by Bosch Trainer 4
This course is held at 1 Venues

ECP Training Centre

Your teacher welcomes you!

Bosch Trainer 4

BoschTraining4@autoeducationacademy.com

+440123456789...

Other course dates
Feb 2020
Course starts Course ends Location address Language Seats left
2020-02-28 09:00 Fri 2020-02-28 17:00 Fri Sunderland
Euro Car Parts, Sunderland Unit 2, Sunrise Enterprise Park Ferryboat Ln Sunderland SR5 3RX
EN 10 Book
Mar 2020
Course starts Course ends Location address Language Seats left
2020-03-20 09:00 Fri 2020-03-20 17:00 Fri Avonmouth
Euro Car Parts, Avonmouth Fifth Way Bristol BS11 8DT
EN 10 Book
2020-03-20 09:00 Fri 2020-03-20 17:00 Fri Doncaster [Alliance and Suzuki Training Centre]
Doncaster DN2 4LT, UK
EN 10 Book
Apr 2020
Course starts Course ends Location address Language Seats left
2020-04-20 09:00 Mon 2020-04-20 17:00 Mon Denham [Bosch Service Training Centre]
Bosch Broadwater Park N Orbital Rd Denham Uxbridge UB9 5HJ
EN 8 Book
May 2020
Course starts Course ends Location address Language Seats left
2020-05-14 09:00 Thu 2020-05-14 17:00 Thu Blackburn [Training 2000]
Training 2000 Limited Furthergate Business Park Harwood St Blackburn BB1 3BD
EN 10 Book
Jun 2020
Course starts Course ends Location address Language Seats left
2020-06-18 09:00 Thu 2020-06-18 17:00 Thu Sunderland
Euro Car Parts, Sunderland Unit 2, Sunrise Enterprise Park Ferryboat Ln Sunderland SR5 3RX
EN 10 Book
2020-06-22 09:00 Mon 2020-06-22 17:00 Mon Motherwell [Service Training Base]
Woodside, Holytown, Motherwell ML1 4XL, UK
EN 10 Book
Aug 2020
Course starts Course ends Location address Language Seats left
2020-08-14 09:00 Fri 2020-08-14 17:00 Fri Avonmouth
Euro Car Parts, Avonmouth Fifth Way Bristol BS11 8DT
EN 10 Book