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Course description

This course covers: • Perception of customer excellence • People buy people • Measuring customer service • The customer service journey • The importance and effectives of positive body language • Customer care on the phone • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place • Explore service reception best practices

Course goals and objectives

Course certificate description

Skill relevance
Other information
This course is held in: English
Course level: 3
Expected course duration: 0 Hrs.

Wed 29 Jan 2020 - Wed 29 Jan 2020

We have 23 Seats left
Total seats
25
Participants
2
Waiting list
0
  • Booking opens
    2019-11-08 00:01 - 2020-01-24 16:00
  • Cancellation policy
    This course may be cancelled free of charge until 2020-01-22 09:00. Late cancellations will be charged 25.00%.
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Course program
2020-01-29 Wed

Hallmark Hotel The Queen Chester Hallmark Hotel The Queens, City Road, Chester CH1 3AH, UK

  • 09:00 - 17:00 Held by Andy Savva PgDip CAE EngTech FIMI
This course is held at 1 Venues

Your teacher welcomes you!

Andy Savva PgDip CAE EngTech FIMI

andy@thegarageinspector.com

+447884008811

Other course dates
Feb 2020
Course starts Course ends Location address Language Seats left
2020-02-05 09:00 Wed 2020-02-05 17:00 Wed Lismoyne Hotel Fleet
The Lismoyne Hotel, 45 Church Road, Fleet GU51 4NE, UK
EN 20 Book
2020-02-26 09:00 Wed 2020-02-26 17:00 Wed Double Tree Hilton Lincoln
DoubleTree by Hilton Hotel Lincoln, Brayford Wharf North, Lincoln, UK
EN 22 Book
Mar 2020
Course starts Course ends Location address Language Seats left
2020-03-04 09:00 Wed 2020-03-04 17:00 Wed Radisson Blu Cardiff
Meridian Gate, Cardiff, Bute Terrace, Cardiff CF10 2FL, UK
EN 24 Book
Apr 2020
Course starts Course ends Location address Language Seats left
2020-04-08 09:00 Wed 2020-04-08 17:00 Wed Newcastle upon Tyne TBC
Newcastle upon Tyne, UK
EN 21 Book