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Course description

Following on from Level 1 this part of the course explores how customers are influenced in the modern world and the opportunities and ways through which they can influence and persuade others. We also undertake a review of the delegates completed Competitor Analysis assignment and present and discuss their findings with the view of creating additional competitive advantages. During this part of the course we will also look to understand 4 key Behavioural styles used by everyone with delegates exploring their own style and the impact it has on others, especially customers. In the final part of Level 2 delegates get the opportunity to review the key topics covered and how they can take their key learning points and use them back in the workplace.

Course goals and objectives

* Gaining a Competitive a\advantage * How to offer services to the customer * Closing technician and asking for the business * Having payment plans for customers

Course certificate description

e-Certificate available when course is showing in completed courses

Skill relevance
Other information
This course is held in: English
Course level: 1
Expected course duration: 1 Days

Mon 27 Sep 2021 - Mon 27 Sep 2021

We have 8 Seats left
Total seats
Waiting list
  • Booking opens
    2021-01-05 00:00 - 2021-09-27 00:00
  • Cancellation / No Attendance Policy
    This course may be cancelled free of charge until 2021-09-13 09:00. If you cancel after this date or no show for a training course you will be billed an admin fee which will be a % of the listed price of the course. The % for this course is 38.00%.
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Course program
2021-09-27 Mon

Sunderland - LKQ Academy - UK Euro Car Parts, Sunderland Unit 2, Sunrise Enterprise Park Ferryboat Ln Sunderland SR5 3RX

  • 09:00 - 17:00 Held by Business Trainer 2
This course is held at 1 Venues

ECP Training Centre

Your teacher welcomes you!

Business Trainer 2



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