4.6/5 (4/12 Participants responded)
Course description

Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The "Technical for Non-Technical" course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.


Day 1 is classroom based, Day 2 is in the workshop - So safety equipment is needed for the 2nd day (Safety Boots and High Vis)

Course goals and objectives

Course Objectives:

  1. Understand the Technical Side: Gain comprehensive knowledge of motor car workings and common workshop technical terms.
  2. Enhance Communication: Ask detailed questions and effectively convey customer information to optimize the fault-finding process.
  3. Achieve First-Time Fixes: Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.

Benefits for Trainees:

  • Strengthen Customer Service Skills
  • Streamline Communication Channels
  • Collaborate Effectively
  • Save Time and Resources
Enhance Customer Loyalty

Course certificate description

Other information
This course is held in: English
Course level: Essential
Expected course duration: 2 Days

Wed 02 Apr 2025 - Thu 03 Apr 2025

We have 9 Seats left
Total seats
10
Participants
1
Waiting list
0
  • Booking opens
    2024-10-09 08:30 - 2025-03-28 16:00
  • Cancellation / No Attendance Policy
  • Login
Course program
2025-04-02 Wed

Tamworth 1 - LKQ Classroom & Workshop Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE

  • 09:00 - 17:00 Held by Matt Watkiss
2025-04-03 Thu

Tamworth 1 - LKQ Classroom & Workshop Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE

  • 09:00 - 17:00 Held by Matt Watkiss
This course is held at 1 Venues

Your teacher welcomes you!

Matt Watkiss

matthew.watkiss@mtwautomotive.co.uk

+353648736483

Other course dates
Jan 2025
Course starts Course ends Location address Language Seats left
2025-01-13 09:00 Mon 2025-01-14 17:00 Tue Doncaster 2 - GTA - UK
GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY
EN 7 Book
2025-01-20 09:00 Mon 2025-01-21 17:00 Tue Nottingham - Emtec - UK
Emtec Colleges Limited, Ruddington Fields Business park, Ruddington, Nottingham NG11 6JZ, UK
EN 6 Book
Feb 2025
Course starts Course ends Location address Language Seats left
2025-02-04 09:00 Tue 2025-02-05 17:00 Wed Doncaster 2 - GTA - UK
GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY
EN 10 Book
2025-02-04 09:00 Tue 2025-02-05 17:00 Wed Dublin - TBC - IRE
Dublin, Ireland
EN 10 Book
2025-02-18 09:00 Tue 2025-02-19 17:00 Wed Hull - GTA - UK
North Humberside Motor Trades G T A 12 Henry Boot Way Hull HU4 7DW
EN 10 Book
2025-02-18 09:00 Tue 2025-02-19 17:00 Wed Ipswich - Rackhams Auto Body Centre - UK
47 Boss Hall Rd, Ipswich IP1 5BN, UK
EN 10 Book
2025-02-19 09:00 Wed 2025-02-20 17:00 Thu Warrington - C J Auto Service | Independent automotive specialist - UK
20 Rivington Ct, Woolston, Warrington WA1 4RT, UK
EN 10 Book
Mar 2025
Course starts Course ends Location address Language Seats left
2025-03-26 09:00 Wed 2025-03-27 17:00 Thu Sunderland 3 - Downstairs Meeting Room
Euro Car Parts Ferryboat Ln Castletown Sunderland SR5 3RX
EN 10 Book
Apr 2025
Course starts Course ends Location address Language Seats left
2025-04-03 09:00 Thu 2025-04-04 17:00 Fri Sevenoaks - The Test Centre - UK
The Test Centre Training Unit 14, Platts industrial estate, Brands Hatch Sevenoaks TN15 8JL
EN 8 Book
2025-04-08 09:00 Tue 2025-04-09 17:00 Wed Hull - GTA - UK
North Humberside Motor Trades G T A 12 Henry Boot Way Hull HU4 7DW
EN 10 Book
2025-04-08 09:00 Tue 2025-04-09 17:00 Wed Ipswich - Rackhams Auto Body Centre - UK
47 Boss Hall Rd, Ipswich IP1 5BN, UK
EN 10 Book
2025-04-28 09:00 Mon 2025-04-29 17:00 Tue Aberdeen - Westhill Garage - UK
Head Office Westhill Industrial Estate, Westhill Industrial Estate, Westhill, UK
EN 10 Book
May 2025
Course starts Course ends Location address Language Seats left
2025-05-01 09:00 Thu 2025-05-02 17:00 Fri Glasgow 1 - LKQ Classroom & Workshop
Euro Car Parts Glasgow Business Park Springhill Drive South Unit 1 South Glasgow G69 6GA
EN 9 Book
2025-05-01 09:00 Thu 2025-05-02 17:00 Fri Galway - LKQ Euro Car Parts - IRE
Merlin Park Industrial Estate, Doughiska Road, Galway, Ireland
EN 10 Book
2025-05-07 09:00 Wed 2025-05-08 17:00 Thu Sunderland 1 - LKQ Classroom & Workshop
Euro Car Parts Ferryboat Ln Castletown Sunderland SR5 3RX
EN 10 Book
2025-05-07 09:00 Wed 2025-05-08 17:00 Thu Avonmouth 1 - LKQ Classroom & Workshop
Euro Car Parts Fifth Way Avonmouth Bristol BS11 8DT
EN 10 Book
2025-05-13 09:00 Tue 2025-05-14 17:00 Wed Romford - CEME - UK
CEME Campus, Marsh Way, Rainham RM13 8EU, UK
EN 8 Book
Jun 2025
Course starts Course ends Location address Language Seats left
2025-06-04 09:00 Wed 2025-06-05 17:00 Thu Weybridge - Brooklands Museum [Vickers Suite] - UK
Brooklands Museum, Brooklands Rd, Weybridge KT13 0SL, UK
EN 10 Book
Aug 2025
Course starts Course ends Location address Language Seats left
2025-08-21 09:00 Thu 2025-08-22 17:00 Fri Mallusk - LKQ Euro Car Parts - IRE
Euro Car Parts, Mallusk 8 Trench Rd Mallusk Newtownabbey BT36 4TY
EN 10 Book
Sep 2025
Course starts Course ends Location address Language Seats left
2025-09-04 09:00 Thu 2025-09-05 17:00 Fri Avonmouth 1 - LKQ Classroom & Workshop
Euro Car Parts Fifth Way Avonmouth Bristol BS11 8DT
EN 10 Book
2025-09-08 09:00 Mon 2025-09-09 17:00 Tue Manchester 3 - Board Room
Euro Car Parts 11 Park Seventeen Moss Ln Whitefield Manchester M45 8FJ
EN 10 Book
2025-09-18 09:00 Thu 2025-09-19 17:00 Fri Tamworth 1 - LKQ Classroom & Workshop
Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE
EN 10 Book
Nov 2025
Course starts Course ends Location address Language Seats left
2025-11-13 09:00 Thu 2025-11-14 17:00 Fri Glasgow 1 - LKQ Classroom & Workshop
Euro Car Parts Glasgow Business Park Springhill Drive South Unit 1 South Glasgow G69 6GA
EN 10 Book
2025-11-18 09:00 Tue 2025-11-19 17:00 Wed Waterford - LKQ Euro Car Parts - IRE
Euro Car Parts, Waterford, Lacken Road Business Park, Kilbarry, Waterford, X91 XHP9, Ireland
EN 10 Book
2025-11-20 09:00 Thu 2025-11-21 17:00 Fri Manchester 3 - Board Room
Euro Car Parts 11 Park Seventeen Moss Ln Whitefield Manchester M45 8FJ
EN 10 Book