Course description
Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The "Technical for Non-Technical" course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.
Day 1 is classroom based, Day 2 is in the workshop - So safety equipment is needed for the 2nd day (Safety Boots and High Vis)
Course goals and objectives
Course Objectives:
- Understand the Technical Side: Gain comprehensive knowledge of motor car workings and common workshop technical terms.
- Enhance Communication: Ask detailed questions and effectively convey customer information to optimize the fault-finding process.
- Achieve First-Time Fixes: Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.
Benefits for Trainees:
- Strengthen Customer Service Skills
- Streamline Communication Channels
- Collaborate Effectively
- Save Time and Resources
Course certificate description
Skill relevance
Other information
| This course is held in: | English |
| Course level: | Essential |
| Expected course duration: | 2 Days |
Wed 25 Mar 2026 - Thu 26 Mar 2026
We have 10 Seats left
Total seats
10Participants
0Waiting list
0-
Booking opens
2025-10-15 00:00 - 2026-03-19 00:00 -
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2026-03-11 08:30. Please note that cancellations after such date will be charged 0%. - Login
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Course program
2026-03-25 Wed
Doncaster - GTA - UK GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY
- 08:30 - 17:00 Held by Dave McCall
2026-03-26 Thu
Doncaster - GTA - UK GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY
- 08:30 - 17:00 Held by Dave McCall
Your teacher welcomes you!
Dave McCall
dave@dcmtechnicalservices.co.uk
+447802529779
Other course dates
Nov 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-11-13 09:00 Thu | 2025-11-14 17:00 Fri |
Glasgow 1 - LKQ Classroom & Workshop Euro Car Parts Glasgow Business Park Springhill Drive South Unit 1 South Glasgow G69 6GA |
EN | 9 | Book |
| 2025-11-18 09:00 Tue | 2025-11-19 17:00 Wed |
Waterford - LKQ Euro Car Parts - IRE Euro Car Parts, Waterford, Lacken Road Business Park, Kilbarry, Waterford, X91 XHP9, Ireland |
EN | 7 | Book |
| 2025-11-20 09:00 Thu | 2025-11-21 17:00 Fri |
Manchester 3 - Board Room Euro Car Parts 11 Park Seventeen Moss Ln Whitefield Manchester M45 8FJ |
EN | 8 | Book |
| 2025-11-26 09:00 Wed | 2025-11-27 17:00 Thu |
Maidenhead 1 - Classroom & Workshop Euro Car Parts, 4 Denmark Street, Maidenhead SL6 7BN, UK |
EN | 6 | Book |
| 2025-11-26 09:00 Wed | 2025-11-27 17:00 Thu |
Warrington - C J Auto Service | Independent automotive specialist - UK 20 Rivington Ct, Woolston, Warrington WA1 4RT, UK |
EN | 10 | Book |
| 2025-11-26 09:00 Wed | 2025-11-27 17:00 Thu |
Maidenhead 3 - Mezzanine & Workshop Euro Car Parts, 4 Denmark Street, Maidenhead SL6 7BN, UK |
EN | 10 | Book |
Dec 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-12-11 09:00 Thu | 2025-12-12 17:00 Fri |
Newton Abbot - South Devon College Skills Academy - UK Nam House, Bradley Lane, Newton Abbot, Devon TQ12 1JP, UK |
EN | 10 | Cancelled |
Jan 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-01-15 08:30 Thu | 2026-01-16 17:00 Fri |
Avonmouth 1 - LKQ Classroom & Workshop Euro Car Parts Fifth Way Avonmouth Bristol BS11 8DT |
EN | 10 | Book |
| 2026-01-29 09:00 Thu | 2026-01-30 17:00 Fri |
Sunderland 3 - Downstairs Meeting Room Euro Car Parts Ferryboat Ln Castletown Sunderland SR5 3RX |
EN | 10 | Book |
Feb 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-02-05 08:30 Thu | 2026-02-06 17:00 Fri |
Waltham Cross - GVB Motor Services - UK GVB Motor Services Ltd 11 Fieldings Rd Cheshunt Waltham Cross EN8 9TL |
EN | 10 | Book |
| 2026-02-12 08:30 Thu | 2026-02-13 17:00 Fri |
Maidenhead 2 - Classroom Euro Car Parts, 4 Denmark Street, Maidenhead SL6 7BN, UK |
EN | 10 | Book |
| 2026-02-19 08:30 Thu | 2026-02-20 17:00 Fri |
Tamworth 3 - T1 Supra Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE |
EN | 10 | Book |
Mar 2026
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2026-03-05 08:30 Thu | 2026-03-06 17:00 Fri |
Glasgow 3 - Board Room Euro Car Parts, Glasgow Business Park, Baillieston, Glasgow G69 6GA, UK |
EN | 10 | Book |
| 2026-03-05 08:30 Thu | 2026-03-06 17:00 Fri |
Manchester 2 - Board Room & Workshop Euro Car Parts, 11 Park Seventeen, Moss Ln, Whitefield, Manchester M45 8FJ |
EN | 10 | Book |