Course description
Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The "Technical for Non-Technical" course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.
Course goals and objectives
Course Objectives:
- Understand the Technical Side: Gain comprehensive knowledge of motor car workings and common workshop technical terms.
- Enhance Communication: Ask detailed questions and effectively convey customer information to optimize the fault-finding process.
- Achieve First-Time Fixes: Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.
Benefits for Trainees:
- Strengthen Customer Service Skills
- Streamline Communication Channels
- Collaborate Effectively
- Save Time and Resources
Course certificate description
Skill relevance
Other information
| This course is held in: | English |
| Course level: | 1 |
| Expected course duration: | 2 Days |
Tue 12 Oct 2021 - Wed 13 Oct 2021
We have 2 Seats left
Total seats
10Participants
8Waiting list
0-
Booking opens
2021-03-05 00:00 - 2021-10-12 00:00 - Login
-
Course program
2021-10-12 Tue
Avonmouth - LKQ Academy - UK Euro Car Parts, Avonmouth Fifth Way Bristol BS11 8DT
- 09:00 - 17:00 Held by Business Trainer 1
2021-10-13 Wed
Avonmouth - LKQ Academy - UK Euro Car Parts, Avonmouth Fifth Way Bristol BS11 8DT
- 09:00 - 17:00 Held by Business Trainer 1
Your teacher welcomes you!
Other course dates
May 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-05-02 09:00 Thu | 2024-05-03 17:00 Fri |
Dublin - DK Motors - IRE DK Motors, Kilberry, Navan, County Meath, Ireland |
EN | 10 | Book |
Jun 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-06-13 09:00 Thu | 2024-06-14 17:00 Fri |
Glasgow 1 - LKQ Euro Car Parts - UK Euro Car Parts, Glasgow (Baillieston) 1, South Glasgow Business Park Springhill Pkwy Glasgow G69 6GA |
EN | 7 | Book |
Jul 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-07-03 09:00 Wed | 2024-07-04 17:00 Thu |
Romford - CEME - UK CEME Campus, Marsh Way, Rainham RM13 8EU, UK |
EN | 10 | Book |
| 2024-07-04 09:00 Thu | 2024-07-05 17:00 Fri |
Warrington - C J Auto Service | Independent automotive specialist - UK 20 Rivington Ct, Woolston, Warrington WA1 4RT, UK |
EN | 10 | Book |
| 2024-07-10 09:00 Wed | 2024-07-11 17:00 Thu |
Reading. - LKQ Euro Car Parts - UK 169 Basingstoke Road, Reading RG2 0DY, UK |
EN | 9 | Book |
| 2024-07-23 09:00 Tue | 2024-07-24 17:00 Wed |
Corby - Garage of Corby - UK Darwin Road, Willowbrook East Industrial Estate, Corby NN17 5XZ, UK |
EN | 8 | Book |
| 2024-07-31 09:00 Wed | 2024-08-01 17:00 Thu |
Swansea - C&G Auto Repairs - UK C&G AUTO REPAIRS EuroRepar Car Service, SA1 Business Park, Langdon Road, Port Tennant, Swansea SA1 8DB, UK |
EN | 9 | Book |
Aug 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-08-20 09:00 Tue | 2024-08-21 17:00 Wed |
Doncaster - GTA - UK GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY |
EN | 7 | Book |
Sep 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-09-17 09:00 Tue | 2024-09-18 17:00 Wed |
Nottingham - Emtec - UK Emtec Colleges Limited, Ruddington Fields Business park, Ruddington, Nottingham NG11 6JZ, UK |
EN | 10 | Book |
Oct 2024
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2024-10-02 09:00 Wed | 2024-10-03 17:00 Thu |
Hull - GTA - UK North Humberside Motor Trades G T A 12 Henry Boot Way Hull HU4 7DW |
EN | 10 | Book |
| 2024-10-09 09:00 Wed | 2024-10-10 17:00 Thu |
Sunderland - LKQ Academy - UK Euro Car Parts, Sunderland Unit 2, Sunrise Enterprise Park Ferryboat Ln Sunderland SR5 3RX |
EN | 9 | Book |
| 2024-10-30 09:00 Wed | 2024-10-31 17:00 Thu |
Ipswich - Rackhams Auto Body Centre - UK 47 Boss Hall Rd, Ipswich IP1 5BN, UK |
EN | 10 | Book |