Course description

With EV’s becoming more and more common in the vehicle park, the technology and terminology has changed, there is a lack of understanding for both non technical Staff and Customers. With confidence, would you like to engage, support, and reassure your customers by having the knowledge and confidence to understand how EV’s work and can be used. How best to charge your EV, what the best option, Plug-in, Hybrid, or full EV? All of the questions and more will be addressed in our new ‘EV Explained’ 1 day course for ‘Front of House’ customer facing staff. This will include the following: Target Audience Learning outcomes: On completion of this course you will be able to qualify your customers, understand the different types of Electrically propelled vehicles, their platforms, features and benefits. How they work, the terminology used for Hybrid/EV’s and be aware of the risks of Hybrid/EV’s. What is the best way to look after a Hybrid/EV, the best driving style, the types of chargers and the different charge methods. This will enable you to be more confident in the world of Hybrid/EV’s and to give your customers the reassurance they are talking to and dealing with the right people/business. Tech for Non-Tech - Hybrid/EV’s Explained (1 Day) Course Synopsis Vehicle Types Vehicle drive formats Electricity explained Battery Technology The Legal Stuff What is Regenerative Braking/Self-Charging? Charging Methods & Ways to Charge Customer Relationship Management

Course goals and objectives

On completion of this course you will be able to qualify your customers, understand the different types of Electrically propelled vehicles, their platforms, features and benefits. How they work, the terminology used for Hybrid/EV’s and be aware of the risks of Hybrid/EV’s. What is the best way to look after a Hybrid/EV, the best driving style, the types of chargers and the different charge methods. This will enable you to be more confident in the world of Hybrid/EV’s and to give your customers the reassurance they are talking to and dealing with the right people/business.

Course certificate description

Pro Moto Certificate

Skill relevance

• 01. Hybrid / EV
• 04. Garage Management

Other information