4.6/5 (4/12
Participants responded)
Course description
Bridge the gap between your front of house/service departments and workshop technicians to ensure a first-time fix for your customers. The "Technical for Non-Technical" course equips your staff with the technical knowledge needed to enhance customer interactions. Ideal for front of house staff new to the role or without a technical background.
Day 1 is classroom based, Day 2 is in the workshop - So safety equipment is needed for the 2nd day (Safety Boots and High Vis)
Course goals and objectives
Course Objectives:
- Understand the Technical Side: Gain comprehensive knowledge of motor car workings and common workshop technical terms.
- Enhance Communication: Ask detailed questions and effectively convey customer information to optimize the fault-finding process.
- Achieve First-Time Fixes: Contribute to resolving customer issues promptly, reducing repeat visits, and increasing loyalty.
Benefits for Trainees:
- Strengthen Customer Service Skills
- Streamline Communication Channels
- Collaborate Effectively
- Save Time and Resources
Course certificate description
Skill relevance
Other information
| This course is held in: | English |
| Course level: | Essential |
| Expected course duration: | 2 Days |
Tue 17 Sep 2024 - Wed 18 Sep 2024
We have 9 Seats left
Total seats
10Participants
1Waiting list
0-
Booking opens
2023-07-24 00:00 - 2024-09-17 00:00 -
Cancellation / No Attendance Policy
You may cancel this course online free of charge latest 2024-09-03 09:00. Please note that cancellations after such date will be charged 75%. - Login
-
Course program
2024-09-17 Tue
Nottingham - Emtec - UK Emtec Colleges Limited, Ruddington Fields Business park, Ruddington, Nottingham NG11 6JZ, UK
- 09:00 - 17:00 Held by Dave Walker
2024-09-18 Wed
Nottingham - Emtec - UK Emtec Colleges Limited, Ruddington Fields Business park, Ruddington, Nottingham NG11 6JZ, UK
- 09:00 - 17:00 Held by Dave Walker
Your teacher welcomes you!
Other course dates
Jan 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-01-20 09:00 Mon | 2025-01-21 17:00 Tue |
Nottingham - Emtec - UK Emtec Colleges Limited, Ruddington Fields Business park, Ruddington, Nottingham NG11 6JZ, UK |
EN | 6 | Book |
Feb 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-02-04 09:00 Tue | 2025-02-05 17:00 Wed |
Doncaster 2 - GTA - UK GTA Group Training Association | Apprenticeships & Training | Doncaster & Sheffield Rands Lane Industrial Estate Armthorpe Doncaster DN3 3DY |
EN | 8 | Book |
| 2025-02-04 09:00 Tue | 2025-02-05 17:00 Wed |
Dublin - TBC - IRE Dublin, Ireland |
EN | 10 | Book |
| 2025-02-18 09:00 Tue | 2025-02-19 17:00 Wed |
Hull - GTA - UK North Humberside Motor Trades G T A 12 Henry Boot Way Hull HU4 7DW |
EN | 10 | Book |
| 2025-02-18 09:00 Tue | 2025-02-19 17:00 Wed |
Ipswich - Rackhams Auto Body Centre - UK 47 Boss Hall Rd, Ipswich IP1 5BN, UK |
EN | 10 | Book |
| 2025-02-19 09:00 Wed | 2025-02-20 17:00 Thu |
Warrington - C J Auto Service | Independent automotive specialist - UK 20 Rivington Ct, Woolston, Warrington WA1 4RT, UK |
EN | 8 | Book |
Mar 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-03-26 09:00 Wed | 2025-03-27 17:00 Thu |
Sunderland 3 - Downstairs Meeting Room Euro Car Parts Ferryboat Ln Castletown Sunderland SR5 3RX |
EN | 10 | Book |
Apr 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-04-02 09:00 Wed | 2025-04-03 17:00 Thu |
Tamworth 1 - LKQ Classroom & Workshop Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE |
EN | 9 | Book |
| 2025-04-03 09:00 Thu | 2025-04-04 17:00 Fri |
Sevenoaks - The Test Centre - UK The Test Centre Training Unit 14, Platts industrial estate, Brands Hatch Sevenoaks TN15 8JL |
EN | 8 | Book |
| 2025-04-08 09:00 Tue | 2025-04-09 17:00 Wed |
Hull - GTA - UK North Humberside Motor Trades G T A 12 Henry Boot Way Hull HU4 7DW |
EN | 10 | Book |
| 2025-04-08 09:00 Tue | 2025-04-09 17:00 Wed |
Ipswich - Rackhams Auto Body Centre - UK 47 Boss Hall Rd, Ipswich IP1 5BN, UK |
EN | 10 | Book |
| 2025-04-28 09:00 Mon | 2025-04-29 17:00 Tue |
Aberdeen - Westhill Garage - UK Head Office Westhill Industrial Estate, Westhill Industrial Estate, Westhill, UK |
EN | 9 | Book |
May 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-05-01 09:00 Thu | 2025-05-02 17:00 Fri |
Glasgow 1 - LKQ Classroom & Workshop Euro Car Parts Glasgow Business Park Springhill Drive South Unit 1 South Glasgow G69 6GA |
EN | 8 | Book |
| 2025-05-01 09:00 Thu | 2025-05-02 17:00 Fri |
Galway - LKQ Euro Car Parts - IRE Merlin Park Industrial Estate, Doughiska Road, Galway, Ireland |
EN | 10 | Book |
| 2025-05-07 09:00 Wed | 2025-05-08 17:00 Thu |
Sunderland 1 - LKQ Classroom & Workshop Euro Car Parts Ferryboat Ln Castletown Sunderland SR5 3RX |
EN | 10 | Book |
| 2025-05-07 09:00 Wed | 2025-05-08 17:00 Thu |
Avonmouth 1 - LKQ Classroom & Workshop Euro Car Parts Fifth Way Avonmouth Bristol BS11 8DT |
EN | 10 | Book |
| 2025-05-13 09:00 Tue | 2025-05-14 17:00 Wed |
Romford - CEME - UK CEME Campus, Marsh Way, Rainham RM13 8EU, UK |
EN | 6 | Book |
Jun 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-06-04 09:00 Wed | 2025-06-05 17:00 Thu |
Weybridge - Brooklands Museum [Vickers Suite] - UK Brooklands Museum, Brooklands Rd, Weybridge KT13 0SL, UK |
EN | 10 | Book |
Aug 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-08-21 09:00 Thu | 2025-08-22 17:00 Fri |
Mallusk - LKQ Euro Car Parts - IRE Euro Car Parts, Mallusk 8 Trench Rd Mallusk Newtownabbey BT36 4TY |
EN | 10 | Book |
Sep 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-09-04 09:00 Thu | 2025-09-05 17:00 Fri |
Avonmouth 1 - LKQ Classroom & Workshop Euro Car Parts Fifth Way Avonmouth Bristol BS11 8DT |
EN | 10 | Book |
| 2025-09-08 09:00 Mon | 2025-09-09 17:00 Tue |
Manchester 1 - LKQ Classroom & Workshop Euro Car Parts 11 Park Seventeen Moss Ln Whitefield Manchester M45 8FJ |
EN | 10 | Book |
| 2025-09-18 09:00 Thu | 2025-09-19 17:00 Fri |
Tamworth 1 - LKQ Classroom & Workshop Euro Car Parts Birch Coppice Business Park T1 Danny Morson Way Tamworth B78 1SE |
EN | 10 | Book |
Nov 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-11-13 09:00 Thu | 2025-11-14 17:00 Fri |
Glasgow 1 - LKQ Classroom & Workshop Euro Car Parts Glasgow Business Park Springhill Drive South Unit 1 South Glasgow G69 6GA |
EN | 10 | Book |
| 2025-11-18 09:00 Tue | 2025-11-19 17:00 Wed |
Waterford - LKQ Euro Car Parts - IRE Euro Car Parts, Waterford, Lacken Road Business Park, Kilbarry, Waterford, X91 XHP9, Ireland |
EN | 10 | Book |
| 2025-11-20 09:00 Thu | 2025-11-21 17:00 Fri |
Manchester 3 - Board Room Euro Car Parts 11 Park Seventeen Moss Ln Whitefield Manchester M45 8FJ |
EN | 10 | Book |
| 2025-11-26 09:00 Wed | 2025-11-27 17:00 Thu |
Warrington - C J Auto Service | Independent automotive specialist - UK 20 Rivington Ct, Woolston, Warrington WA1 4RT, UK |
EN | 10 | Book |
| 2025-11-26 09:00 Wed | 2025-11-27 17:00 Thu |
Winchester - William's Garage Otterbourne - UK Williams Garage, Main Rd, Otterbourne, Winchester SO21 2EE, UK |
EN | 10 | Book |
Dec 2025
| Course starts | Course ends | Location address | Language | Seats left | |
|---|---|---|---|---|---|
| 2025-12-11 09:00 Thu | 2025-12-12 17:00 Fri |
Newton Abbot - South Devon College Skills Academy - UK Nam House, Bradley Lane, Newton Abbot, Devon TQ12 1JP, UK |
EN | 10 | Book |