Course description

Join us for a comprehensive two-day course focused on the demanding role of a Workshop Controller in an automotive dealership or service centre. As a Workshop Controller, your responsibilities include distributing work to Vehicle Technicians, ensuring smooth workshop operations, managing time and resources, and achieving customer satisfaction and business profitability.

Course goals and objectives

Course Objectives:

• Efficient Workshop Operations: Develop maximum performance and efficiency, minimising downtime and optimising workshop productivity.
• Effective Job Management: Plan and manage incoming work, ensuring timely completion to quality standards, accurate documentation, and meeting customer expectations.
• Profitability Optimization: Focus on job profitability, workshop productivity targets, and effective management of resources to enhance workshop profitability.
• Team Motivation and Development: Enhance the motivation, competence, and personal development of the workshop team, including succession planning and addressing employee issues.

Benefits for Attendees:

• Enhanced Workshop Performance: Acquire skills and techniques to maximise workshop efficiency and productivity, resulting in improved operations and customer satisfaction.
• Streamlined Job Management: Learn strategies for effective work planning, time management, and ensuring quality standards, leading to successful outcomes and customer trust.
• Improved Profitability: Understand key factors impacting job profitability, workshop productivity, and resource allocation, optimising profitability for the business.
• Leadership and Team Development: Enhance your ability to motivate and develop your workshop team, foster competence growth, and effectively handle employee issues.

Other information